Return Policy

We hope you love your Claudine Jewelry piece. If for any reason you are not fully satisfied, you may return your order within 14 days of receiving it.

Return conditions:

- Items must be unused, unworn, and in original condition

- Returned in the original packaging

- Items showing signs of wear cannot be accepted

How to return:

Email us within 14 days of receiving your order at info@claudine-jewelry.com.

Please include your order number and reason for return. You will receive return instructions.

Once received and inspected, your refund will be processed within 5–10 business days.

Note: Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrectly delivered.

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product, please contact us within 48 hours of delivery. Email: info@claudine-jewelry.com

Please include: - Your order number - Clear photos of the item and packaging

We will resolve the issue as quickly as possible.

Complaints

If you have a complaint, we’re here to help. Contact us at: info@claudine-jewelry.com. We aim to respond within 2 business days.

If we are unable to resolve the issue together, you may submit a complaint via the European Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr